Here's our opinion on managed services... Managed services combines the practice of outsourcing day-to-day management responsibilities and operations functions as a strategic means of improving your IT operations at reduced levels of cost and personnel. This includes, but may not be limited to... outsourcing OS-related, Database-related, and other IT activities, production or pre-production support, as well as lifecycle build, deploy, test, ticketing and/or maintenance activities for your environments (unix, linux, windows, VMware, etc.).
Now To Our Services Typically, we provide monitoring of apps, databases, systems, and provide phone support as well as entering non-critical and critical tickets for issues reported by phone or email (or live chat, which is also available). We either do the analysis and repairs or contact appropriate authorities within your organization to do that, providing notifications from email to pager, as appropriate. We maintain high integrity in our operations and are totally accountable for the functionality and performance of the managed service. We look forward to working with you and your staff, providing whatever services your needs require.